**Experienced IT Operations Manager – Customer Experience and Technical Support at blithequark**

Are you a motivated and results-driven IT professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further than blithequark, a forward-thinking organization that's revolutionizing the way we work and live. As an IT Operations Manager in our AWS IT Services Support team, you'll play a critical role in shaping the future of customer-centric technology and driving innovation at the forefront of the industry. **About blithequark** At blithequark, we're on a mission to be the most customer-centric company on Earth, where we can find and discover anything we want to buy online. We're a global organization that's home to the world's brightest minds, and we're committed to creating an environment that fosters innovation, creativity, and relentless improvement of the customer experience. Every day, we solve complex technical and business problems with ingenuity and simplicity, making history and shaping the future of e-commerce. **About the Role** As an IT Operations Manager in our AWS IT Services Support team, you'll be responsible for managing local and/or remote resources to deliver highly-available IT support to Amazon employees worldwide. You'll work closely with our global organization to define the perfect customer experience and develop strategies to create that experience. Your key responsibilities will include: * Managing local and/or remote resources to deliver IT support services * Developing and leveraging knowledge bases to expedite the resolution of recurrent issues * Identifying ways to proactively reduce requests through automation, documentation, and process improvement * Setting high standards for issue handling, escalation, and problem management across the organization * Guiding the team with metrics and goals that clearly measure their success **Essential Qualifications** To be successful in this role, you'll need: * A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) * 5 years of experience developing a team of technical professionals across multiple locations * 2 years of experience leading technology teams as an IT Operations Manager * Knowledge of Linux or Unix systems administration * Strong leadership and management skills, with the ability to motivate and guide a team * Excellent communication and problem-solving skills, with a customer-first mindset **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Previous experience in customer service, preferably in the travel or airline industry * Strong verbal and written communication skills * Proficiency in using computers, including familiarity with CRM systems and Microsoft Office * Ability to multitask and work in a fast-paced environment * Reliable internet connection and a quiet workspace free from distractions **Skills and Competencies** To succeed in this role, you'll need to possess the following skills and competencies: * Strong technical skills, with a focus on Linux or Unix systems administration * Excellent leadership and management skills, with the ability to motivate and guide a team * Strong communication and problem-solving skills, with a customer-first mindset * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As an IT Operations Manager, you'll have access to a range of learning and development opportunities, including: * Training and development programs to enhance your technical and leadership skills * Opportunities to work on high-profile projects and contribute to the development of our global organization * Collaborative and dynamic work environment, with a focus on innovation and creativity * Competitive compensation and benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** At blithequark, we're proud of our collaborative and dynamic work environment, which is designed to foster innovation, creativity, and customer-centricity. Our company culture is built on a set of core values that include: * Customer obsession: We're committed to delivering exceptional customer experiences and exceeding customer expectations. * Ownership: We take ownership of our work and are accountable for our actions and decisions. * Invent and simplify: We're committed to innovation and simplicity, and we're always looking for ways to improve our processes and services. * Are right, a lot: We're committed to making the right decisions, even when it's difficult, and we're always looking for ways to improve our decision-making processes. **Compensation, Perks, and Benefits** As an IT Operations Manager at blithequark, you'll receive a competitive compensation package, including: * Salary: $120,000 - $150,000 per year, depending on experience * Benefits: Health insurance, retirement savings, and paid time off * Perks: Flexible work arrangements, including remote work options, and a range of employee discounts and benefits **How to Apply** If you're a motivated and results-driven IT professional with a passion for delivering exceptional customer experiences, we'd love to hear from you. To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!