**Experienced Customer Support Representative – Remote Part-Time Opportunity at blithequark**

Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Support Representative in a part-time, remote capacity. As a key member of our support team, you will play a vital role in ensuring our clients receive top-notch assistance, fostering long-term relationships, and driving business growth. **About blithequark** blithequark is a leading provider of innovative solutions, dedicated to empowering individuals and organizations to achieve their full potential. Our mission is to deliver exceptional products and services that make a meaningful impact on people's lives. We're a team of passionate, driven professionals who share a common goal: to create a better world, one solution at a time. **Job Summary** As an Experienced Customer Support Representative at blithequark, you will be responsible for providing top-notch support to our clients, ensuring their needs are met, and exceeding their expectations. This is a part-time, remote opportunity, requiring a flexible schedule to accommodate EST hours (9AM-5PM). If you're a customer-centric individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional support experiences, we encourage you to apply. **Key Responsibilities** * **Support Ticket Triage**: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team. * **Account Access Updates**: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals. * **Notification of Account Creation**: Welcome new users by sending outreach communications that include training materials and registration information. * **Zoho Desk (Help Desk) Monitoring**: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards. * **Upsell Additions**: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC). * **Hand-Off Calls**: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information. **Essential Qualifications** * At least 1 year of client-facing customer support experience * Microsoft Office, Excel, etc. * Healthcare background/terminology experience * Great communication & ability to multitask **Preferred Qualifications** * Bachelor's degree * Zoho Desk experience **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Proficiency in Microsoft Office, Excel, and Zoho Desk * Strong attention to detail and organizational skills * Ability to work in a fast-paced, dynamic environment * Strong customer service skills and a passion for delivering exceptional support experiences **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a part-time, remote customer support representative, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Regular feedback and coaching to help you achieve your career goals * Opportunities for career advancement and professional growth within the company * A collaborative and supportive work environment that fosters open communication and teamwork **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home or office. Our company culture values: * Collaboration and teamwork * Open communication and feedback * Continuous learning and development * Work-life balance and flexibility * Diversity and inclusion **Compensation and Benefits** * Competitive hourly rate: $20-24/hour * Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching * Paid sick leave and/or other paid time off as provided by applicable law **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this part-time, remote opportunity at blithequark. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. We look forward to hearing from you!