**Experienced Customer Success Account Manager – B2B Client Retention and Growth in Brazil**

At blithequark, we're on a mission to revolutionize English learning through live, one-on-one conversations with native speakers. As we continue to expand our B2B footprint in Brazil, we're seeking an experienced Customer Success Account Manager to join our team. This hybrid role combines Customer Success and Account Management responsibilities, providing strategic and hands-on support for a portfolio of B2B clients in Brazil. **About blithequark** blithequark is a fast-growing EdTech company dedicated to making English learning accessible to students worldwide. Our platform connects learners with native speakers, fostering meaningful conversations and language skills development. As we expand our presence in Brazil, we're committed to delivering exceptional client experiences and driving growth through strategic partnerships. **Why This Role?** We're combining CS + AM functions in select markets like Brazil due to: * A relatively small and manageable customer base * Low deal complexity * Budget and resource efficiency This role is ideal for someone who thrives in a fast-paced, client-facing environment and wants end-to-end ownership of client success and retention. As a Customer Success Account Manager, you'll have the opportunity to work closely with our clients, understanding their needs, and developing tailored strategies to drive adoption, engagement, and growth. **What You’ll Do** As a Customer Success Account Manager at blithequark, your responsibilities will include: * **Guide onboarding and adoption**: Lead platform setup for admins and learners to ensure a quick time-to-value. * **Account segmentation and strategy**: Segment accounts by revenue potential and create targeted engagement strategies. * **Drive engagement and outcomes**: Monitor usage, conduct quarterly business reviews, celebrate learner milestones, and ensure platform value is being realized. * **Support and communication**: Be the go-to contact for admin requests and ensure timely, solution-oriented support. * **Monitor account health**: Provide regular usage and performance reports to support internal advocacy within client organizations. * **Satisfaction tracking**: Run student and admin satisfaction surveys to collect feedback and inform future improvements. * **Renewals and upsells**: Own renewal conversations and identify opportunities for account growth through upsells. * **CRM management**: Keep HubSpot and internal CRM tools updated with accurate client data, engagement activities, and renewal forecasts. * **Performance tracking**: Track and report against key KPIs such as platform utilization, satisfaction, renewal rates, and upsell performance. **What We’re Looking For** We're seeking a highly motivated and experienced Customer Success Account Manager with: * 2–4 years of experience in Customer Success and/or Account Management, with a strong track record of client retention and renewal success in a B2B setting. * Demonstrated ability to articulate product value, manage account health, and lead strategic client conversations. * Comfortable with data analysis, CRM hygiene, and using metrics to drive decisions. * Skilled in presenting to stakeholders, conducting QBRs, and managing multiple accounts in a structured way. * Fluent in Portuguese and proficient in English (spoken and written). * Highly organized, proactive, and client-centric. * Must be based in Brazil and familiar with the local business and education landscape. **Why blithequark?** At blithequark, we offer: * A global, mission-driven team making a meaningful impact on learners worldwide * Pre-IPO company with high growth and equity opportunities * Ownership and autonomy in a cross-functional, collaborative culture * Chance to grow your career with a company expanding its B2B presence in Brazil **What We Offer** As a Customer Success Account Manager at blithequark, you'll enjoy: * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment * Flexible working hours and remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and experienced Customer Success Account Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!