**Experienced Bilingual Banking Customer Service Representative – Work From Home Opportunity at blithequark**

Are you a motivated and customer-focused individual looking for a challenging and rewarding career in customer service? Do you have a passion for delivering exceptional experiences and building strong relationships with customers? If so, we invite you to join blithequark, a leading global provider of customer experience solutions, as a Bilingual Banking Customer Service Representative. **Why Choose blithequark?** blithequark is a strategic partner to the world's leading companies, bringing innovative solutions and enhancing customer experiences during each interaction. As a multicultural, highly skilled, and deeply knowledgeable team, we offer a wide range of integrated omnichannel solutions, cutting-edge technology, and the highest security standards. Our mission is to treat each interaction as unique, and we're committed to delivering exceptional results that exceed our clients' expectations. **Benefits of Working with blithequark** * Paid Training: We invest in our employees' growth and development, providing comprehensive training to ensure you have the skills and knowledge needed to succeed in your role. * Competitive Wages: Our compensation packages are designed to recognize and reward your hard work and dedication. * Full Benefits: Enjoy a comprehensive benefits package, including medical, dental, vision, 401(k), and more. * Paid Time Off: We believe in work-life balance, offering generous paid time off to recharge and pursue your passions. * Employee Wellness and Engagement Programs: Our programs are designed to support your physical, emotional, and mental well-being, as well as foster a sense of community and connection with your colleagues. **Your Impact** As a Bilingual Banking Customer Service Representative at blithequark, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will have the opportunity to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. **Your Responsibilities** * Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns. * Calmly attempt to resolve and de-escalate any issues. * Escalate interactions when necessary and appropriate. * Respond to requests for assistance and/or possible processing payments. * Track all call-related information for auditing and reporting purposes. * Provide feedback on call issues. * Upsell if required. **What We’re Looking for** * Bilingual English/Spanish * High School Diploma or equivalent * IT/Network certifications/degrees preferred * 18 years of age or older * Proven call center experience * Typing 25 WPM * Able to work independently * Have excellent communications skills, both oral and written * Ability to work in a constantly changing and fast-paced environment * Ability to stay composed and objective * Strong listening skills * Ability to work remotely in a virtual team environment **Being One of Our People** At blithequark, we're committed to creating an environment that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. **blithequark is an Equal Opportunity Employer** We're proud to be an equal opportunity employer, committed to diversity, equity, and inclusion. We believe that everyone deserves an opportunity to succeed, regardless of their background, culture, or identity. **Expected Salary and Location** The expected salary for this role is competitive and based on experience. The location for this position is North Lauderdale, FL, and you must live in Florida to be considered. **Apply Now!** If you're a motivated and customer-focused individual looking for a challenging and rewarding career in customer service, we invite you to apply for this exciting opportunity at blithequark.