Account Manager (Self-Funded)

Welcome to Aetna, where our mission is to help individuals and families achieve their best health. We are currently seeking a driven and dynamic Account Manager to join our team, specifically focusing on self-funded accounts. As an Account Manager, you will play a crucial role in maintaining and growing relationships with our self-funded clients, ensuring their satisfaction with our services. If you have a passion for delivering exceptional customer service and possess strong analytical and communication skills, we encourage you to apply for this exciting opportunity. Join us in making a positive impact on the health and well-being of our members. Develop and maintain strong relationships with self-funded clients, serving as the primary point of contact for all account-related needs and inquiries Proactively identify and address client needs and concerns, working to find solutions and ensure their satisfaction with our services Collaborate with cross-functional teams, including sales, underwriting, and product development, to develop and implement effective strategies for growing and retaining self-funded accounts Conduct regular account reviews and provide clients with data-driven insights and recommendations to improve their health plans and overall employee health and wellness Serve as a subject matter expert on self-funded accounts, staying up-to-date on industry trends and best practices to effectively advise and guide clients Monitor and analyze account performance, identifying potential issues and opportunities for improvement Prepare and present reports and presentations to clients, showcasing the value and impact of our services Act as a liaison between clients and internal teams, facilitating smooth communication and efficient resolution of any issues or concerns Stay compliant with all company policies and procedures, as well as federal and state regulations, related to self-funded accounts Proactively seek out new business opportunities within existing accounts and assist with new client onboarding and implementation processes. Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.